Our Expert Panel Included

Tom Harding – Senior Vice President of Sales at Access Global Group

Michael Thomas – Enterprise Sales Director at Konica Minolta Business Solutions U.S.A., Inc.

Sandeep Guidmella – Salesforce technical Architect at Access Global Group

Each speaker explored the strengths, differences, and considerations of both options, helping agencies determine the best fit for their needs.

How Public Sector Technology is Changing

Tom Harding, Senior Vice President of Sales at Access Global Group, highlighted a common challenge for public sector organizations exploring Salesforce: deciding whether Public Sector Solutions (PSS) or Standard Salesforce is the right fit for their needs.

He points out that while this choice might feel overwhelming, both options offer distinct advantages. Neither choice is inherently better–it simply depends on what your organization needs. Do you want a solution that’s ready to go with public sector best practices built in? PSS might be your answer. If you need the freedom and flexibility to build highly specific workflows and systems, Standard Salesforce could be the better fit.

Why This Decision Matters

Choosing between Public Sector Solutions (PSS) and Standard Salesforce is a big decision. Ultimately, your Salesforce solution shapes how your organization operates, responds to challenges, and delivers results. It’s the foundation that determines your team’s ability to serve customers, adapt to changing requirements, and drive meaningful progress.

Selecting the Wrong Salesforce Solution Can Have Long-term Consequences That Go Beyond an Inconvenient Setup Process:

Wasted Time: When a system doesn’t align with an agency’s operational needs, employees spend more time navigating inefficient workflows, fixing workarounds, and manually inputting data instead of focusing on their mission. This leads to delays in processing citizen requests, case management, and internal reporting.

 Budget Overruns: A poor fit often results in additional spending down the line. Whether it’s hiring external consultants for extensive reconfigurations, purchasing add-ons to fill functionality gaps, or training staff to adapt to an unintuitive system, the cost of reworking a misaligned solution can quickly escalate.

 Unnecessary Complexity: Systems that don’t integrate smoothly with existing processes force agencies to create redundant steps, duplicate data entry, and rely on cumbersome workarounds. Over time, these inefficiencies increase administrative burdens and erode the very benefits digital transformation is meant to provide.

By selecting the right fit for your Salesforce solution, agencies can significantly streamline services, reduce manual work, and improve citizen engagement.

What’s Covered in the Webinar?

To provide agencies with the insights they need, our panelists break down the key factors that influence this decision, including:

A Detailed Comparison of PSS and Standard Salesforce: What differentiates these two solutions, and how do agencies benefit from each?

How to Evaluate Your Agency’s Requirements: What internal processes, compliance needs, and long-term goals should be considered before committing to a solution?

Cost Implications and Investment Considerations: Consider the initial costs, ongoing expenses, and long-term savings of both options.

Scalability & Adaptability: Uncover how each solution supports future growth, integrates with existing technology, and adjusts to changing regulations.

Real-World Success Stories: Explore how organizations have successfully implemented Public Sector Solutions (PSS) or standard Salesforce to drive efficiency and innovation.

Watch The Complete Webinar Discussion

The differences between Public Sector Solutions and Standard Salesforce extend beyond features—they define how your agency will operate in the years ahead. Making the right choice is essential for efficiency, compliance, and long-term adaptability.

Don’t leave this decision to guesswork. Our expert-led webinar covers comprehensive insights about both Salesforce approaches and how to make the most informed decision for your team.