A Strategic Collaboration Built for Insurance

Hosted by Access Global Group and in partnership with Konica Minolta Business Solutions U.S.A., Inc., this session explores how insurers can finally close the gap between data intake and business action.

Access Global Group is a top 1% Salesforce Summit Partner with deep specialization in Salesforce implementation, integration, optimization, and industry-specific solutions. On the other side of this collaboration, Konica Minolta Business Solutions brings more than 150 years of experience helping organizations streamline workflows, safeguard data, and drive productivity through intelligent automation, security solutions, and cutting-edge print technology. Together, industry experts demonstrate how automation becomes truly intelligent when powered by structured, validated data and is connected to the systems that support real-time decisions.

In the insurance space, this translates into a specific advantage: transforming the overwhelming volume of incoming content, from handwritten claims and notices of loss to medical forms and police reports, into clean, structured, and trustworthy data. Konica Minolta Business Solutions brings an unmatched expertise in capturing content from virtually any source: email, fax, mobile uploads, and scans, and converts that information into insights using their Tungsten Automation TotalAgility platform. The result: faster processing, earlier triage, and fewer errors.

Access Global Group takes structured data and activates it within Salesforce to power efficient, scalable workflows. From First Notice of Loss (FNOL) to renewals, the Access Global Group team demonstrates how validated information, combined with intelligent automation and strategic integrations, can accelerate underwriting, streamline compliance, and reduce operational delays. As specialists in Salesforce and core system integration, Access Global Group enables insurers to modernize around existing platforms such as Guidewire, eliminating the need for disruptive replacements while still receiving the benefits of speed, accuracy, and real-time responsiveness.

Meet The Experts

Viewers Heard From:

Together, They Addressed: 

The operational toll of siloed data and disconnected systems.

Why AI falls short without a strong data foundation.

How claims, underwriting, and renewals accelerate when workflows align.

The “wrap and extend” method that builds on core systems like Guidewire, without costly rip-and-replace initiatives.

A Glimpse at the Real-World Impact

Insurance operations are rarely held back by a single point of failure. More often, it’s the accumulation of inefficiencies—disconnected systems, manual processes, and slow intakes—that quietly erode performance over time. For two leading insurers, addressing these issues at the root led to material improvements in speed, accuracy, and cost.

One P&C carrier restructured their document intake strategy using intelligent automation. The result was a 70% reduction in processing time and cost, driven by fewer handoffs, better prioritization, and a sharper focus on high-impact content like demand notices.

Another insurer, operating with siloed systems and outdated tools, unified their environment through a Salesforce and Guidewire integration, without replacing core platforms. The impact was significant: 30% faster processing, 90% less manual data entry, and a 37% ROI increase tied to automation, visibility, and improved agent accountability.

These results highlight what can happen for insurers when modernization is led by design decisions rather than dictated by technical constraints.

Why This Conversation Matters

For insurers investing in new technologies, it’s paramount to understand that technology alone will not guarantee progress. Broken workflows, manual handoffs, and delayed decisions will continue to persist, not because the tools aren’t capable, but because the data, the process, and the architecture remain misaligned.

“The Unseen Advantage: Intelligent Automation in Insurance Operations” moves beyond high-level product overviews to deliver the operational clarity and strategic guidance most insurance organizations are missing. It’s designed for insurance leaders ready to close the gap between systems and outcomes and turn that clarity into measurable impact.

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