Access Global Group Summit Consulting Blog

The insurance sector isn’t evolving gently. Five-year roadmaps have collapsed into six-month pivots, and insurers are under pressure to deliver more value, faster, and at lower costs. Yet the industry remains burdened by legacy systems, siloed operations, and clunky digital handoffs that create user experiences more akin to 2010 than 2025. And through it all, policyholder expectations continue to outpace internal capabilities.

Access Global Group’s Sandeep Gudimella was named the winner of a Bronze Stevie® Award in the Technical Professional of the Year category in the 23rd Annual American Business Awards.

In 2024, Salesforce introduced Agentforce, and with it came a meaningful shift in how organizations deliver service. From healthcare systems aiming to improve responsiveness to insurance firms managing high volumes of claims to public sector teams streamlining support—all are finding new ways to operate with greater intelligence, speed, and efficiency.

Salesforce continues to dominate as one of the most sought-after skill sets globally, with over 72,000 employees worldwide and millions more throughout the Salesforce ecosystem. Serving as the engine of innovation, AI is projected to drive Salesforce to record-breaking heights in the coming years. An IDC research report reveals that job growth is at an all-time high with the projection that over 11.6 million will be created during the 2022-2028 period

The snow is falling, bells are jingling, and Astro is making his list and checking it twice. But while most are dreaming of sugarplums and perfectly wrapped presents, some Salesforce professionals are still haunted by the ghosts of implementations past. This holiday season, we’re sharing cautionary tales from the naughty list – because sometimes the best gift you can give yourself is learning from others’ mistakes. Grab your hot cocoa and settle in as

The final weeks between December and January often leave businesses stuck in slow motion. The office treats are gone, the gift exchanges are over, and now we’re all just watching the calendar wind down. Emails pile up unanswered, meetings get rescheduled endlessly, and most calls land in voicemail purgatory. But who says productivity has to wait for January? Instead of coasting through these final days of 2024

For decades, government agencies have taken careful steps toward modernization, primarily focusing on optimizing existing processes – digitizing paper forms, moving services online, and streamlining workflows. While these incremental improvements have yielded benefits, they represent digital optimization rather than true transformation. It’s like upgrading from a flip phone to a smartphone but only using it to make calls

We’ve all heard the saying “prevention is better than cure.” But for the world of insurance, they’re still largely operating in reaction mode when it comes to client retention. While the insurance industry has gradually evolved with the adoption of customer relationship management (CRM) tools, data analytics, and AI-driven insights, many companies are still playing catch-up in terms of leveraging these technologies effectively to anticipate and prevent churn before it happens.

In the heart of Grapevine, Texas, a powerful story of community transformation has been unfolding for over three decades. What began in 1987 as a grassroots

In a world where hunger continues to cast a long shadow over millions of lives, Kids Against Hunger emerges as a powerful force of hope and compassion.

Feeling like your motivation isn’t ring-ting-tingling as it should? The holiday season is in full swing—a festive period that comes with family gatherings, celebrations

No one plans for life’s surprises–whether it’s a sudden injury or a loved one falling ill. But when these unexpected moments happen, the last thing anyone wants

As a certified Azure cloud partner, Access Global Group is deeply committed to empowering our clients through tailored, innovative cloud solutions.

An Agentforce Agent is an AI-powered digital assistant that works independently around the clock. Like a dedicated virtual team member, it combines role-specific expertise with proactive support –

AGG is more than just a leading AWS partner — we’re your solution source, offering a wide range of AWS cloud services worldwide.