Staff Spotlight Series: Durgesh Kumar
By Jenna Trott | 5 Minute Read
At A Glance
Since joining in 2021, Durgesh Kumar has driven digital transformation at AGG, leading key projects like Access QuickBooks with expertise and innovation. A problem-solver and mentor, he’s committed to client success, team growth, and continuous learning.
Responsibilities
Optimizing Resources: Strategically allocates offshore manpower to enhance efficiency and project success.
Managing Implementations:
Oversees end-to-end product rollouts, ensuring deadlines, budgets, and quality standards are met.
Client Support & Solutions:
Provides expert assistance for Access QuickBooks, Access Docs, and Access Commissions.
Strengthening Relationships:
Builds client trust through tailored solutions and long-term support.
Since joining AGG in May 2021, Durgesh has exemplified a commitment to excellence in technology consulting and implementation. His journey with us showcases not only technical mastery but the kind of creative problem-solving and dedication to client success that defines AGG’s company culture.
From Strategy to Solution: Mastering Project and Product Delivery
As a Project Manager (Offshore) and Product Implementation Manager, Durgesh seamlessly juggles responsibilities that require equal parts strategy, technical acuity, and interpersonal skills.
So, what does a typical day look at Access Global Group look like for Durgesh? It’s a mix of strategic planning, problem-solving, and client collaboration. He optimizes offshore resources to enhance efficiency, oversees end-to-end product implementations to meet deadlines and quality benchmarks, and provides expert support for products like Access QuickBooks, Access Docs, and Access Commissions. Durgesh builds strong client relationships through personalized support, works to resolve issues seamlessly, and collaborates with management to streamline delivery operations and elevate service standards.
A Project That Shaped Success
When asked about his proudest achievement, Durgesh lights up talking about the Access QuickBooks project. From ideation to rollout, he played a pivotal role in its success.
“The Access QuickBooks project not only allowed me to grow my technical and problem-solving skills but also emphasized the importance of teamwork and client-centric innovation. Seeing the positive impact it has had on our clients’ efficiency and satisfaction is truly gratifying,” he shares.
Guided by Values
Working at Access Global Group has shaped both Durgesh’s professional journey and personal philosophy. When asked about what drives his success, he emphasizes the power of teamwork and supportive leadership. “Collaborating with a supportive and motivated team inspires me to excel,” Durgesh shares, highlighting how collective energy fuels individual achievement. His approach to professional excellence is holistic—balancing continuous learning with personal well-being. He values the stability and growth opportunities at AGG, which enable him to focus on what matters most: delivering exceptional results while continuing to develop his own expertise.
Life Beyond Work
Beyond his technical expertise, Durgesh brings the same passion and energy to his personal pursuits. An avid traveler and outdoor enthusiast, he finds inspiration in exploring new cultures, trying new cuisines, and taking in natural landscapes. “Embarking on extended road trips, covering at least 10,000 kilometers, is a thrill for me,” he shares, reflecting his love for adventure and discovery.
When not on the road, you might find him analyzing stock market trends, playing cricket with friends, or unwinding with a suspenseful TV series. This diverse range of interests not only keeps him balanced but also helps to bring fresh new perspectives to his professional work!
Goals on the Horizon
Looking ahead, Durgesh remains focused on both professional growth and team development. Committed to continuous learning, he notes, “I aim to contribute more effectively by attending relevant workshops, webinars, and obtaining new certifications.”
Beyond his own development, Durgesh is passionate about fostering team success through mentorship and leadership. His vision extends beyond individual achievement to building collaborative environments where innovation thrives and teams excel.
Looking Ahead with AGG
For Durgesh, his future at Access Global Group holds exciting potential for personal growth and team leadership. “I want to enhance AGG’s capabilities, making our solutions more intuitive and efficient,” he says. By streamlining workflows and offering deeper insights, he hopes to make AGG an indispensable partner for industries around the world.
Durgesh’s commitment to innovation, teamwork, and client satisfaction has already left an indelible mark on AGG and we can’t wait to see what he accomplishes next!
When you have a team like ours, anything is possible.
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Access Commissions
A Salesforce commissions solution for customized commission plans to best suit your organizational goals.
Access QuickBooks
A Salesforce QuickBooks solution for a seamless connection between Salesforce and QuickBooks.
Access Docs
A Salesforce document solution for streamlining work processes and efficiencies with a premier document generation features.