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Staff Spotlight Series: Suhith Baddam

By Jenna Trott | 5 Minute Read

At A Glance

Since joining in April 2015, Suhith Baddam has been a reliable force on Access Global Group’s Salesforce delivery team. As a Salesforce Team Lead, Suhith plays a key role in managing complex public-sector programs, overseeing daily production support, and ensuring the health and scalability of core systems. Known for his thoughtful problem-solving skills, Suhith’s work reflects AGG’s commitment to quality, reliability, and mission-driven impact.

Responsibilities

Production Support & Core Maintenance: Oversees day-to-day system reliability and performance, ensuring smooth operations across active environments.

Team Coordination & Task Monitoring: Assigns and tracks technical workstreams across development teams to keep projects moving efficiently.

Stakeholder Engagement: Serves as a primary technical point of contact for clients and agency partners, aligning expectations and resolving blockers.

Code & Configuration Oversight: Conducts code and configuration reviews to uphold standards and maintain long-term system health.

Behind every successful digital transformation at Access Global Group (AGG) is a team of dedicated professionals who bring expertise, creativity, and an unwavering commitment to excellence. This month, we’re proud to spotlight Suhith Baddam, a longtime leader whose consistency and technical strength have helped power some of AGG’s most impactful public sector solutions.

Since joining AGG in April of 2015, Suhith has been a steady force across complex Salesforce initiatives, known for his assured approach to problem-solving, deep knowledge of scalable systems, and dedication to team success. Whether he’s supporting day-to-day operations or guiding agency partners through key milestones, Suhith brings a thoughtful focus to everything he does.

A Steady Presence in a Fast-Moving Space

As a Salesforce Team Lead, Suhith currently plays a central role in supporting a high-impact government program focused on community assistance and service delivery. His day-to-day responsibilities span a wide range of essential functions—from hands-on technical oversight to team coordination and stakeholder communication.

Each day, Suhith provides ongoing production support, ensuring systems run smoothly and issues are resolved quickly. He assigns and monitors tasks across the development team to keep workstreams on track. He also serves as a key point of contact for stakeholders and partner teams, helping align goals and timelines. His role includes code and configuration reviews to maintain quality standards, as well as overseeing core system maintenance to ensure long-term stability and performance.

It’s a balancing act that requires both precision and perspective—keeping the team aligned, maintaining system health, and solving challenges that directly affect users and day-to-day operations.

A Career Highlight: Supporting Healthcare Access

When asked about the project he’s most proud of, Suhith reflects on his work with a public-sector initiative focused on improving access to essential healthcare services. As part of the effort, his team built a case management system designed to streamline how individuals apply for and receive support—helping to reduce friction and improve response times for those in need.

For Suhith, this opportunity was a chance to contribute to something with visible, human impact. “Being part of a team that drives real, positive change in the community is something I take great pride in,” he shares.

The experience reinforced what matters most to him: using technology to solve problems and make a difference where it counts. It’s this kind of outcome—where the work lives beyond the screen—that drives his passion and purpose.

Motivated by Challenges, Driven by Growth

At his core, Suhith is a problem solver. He’s energized by complex challenges—especially when they require creative thinking and long-term planning. That mindset has helped him grow into a trusted leader and technical voice across AGG projects.

“I like problem-solving,” he says simply. “My motivation comes from solving challenges, making a positive impact, and growing both personally and professionally.”

Looking ahead, Suhith is working toward becoming a Salesforce Technical Architect, focusing on scalable solution design and long-term system health. His role today is already a step in that direction, giving him regular exposure to high-stakes technical planning and team coordination.

Life Outside Code

When he’s not reviewing configurations or managing deliverables, Suhith enjoys shifting gears and stepping outside of the digital world. Whether he’s hiking through scenic trails, exploring unfamiliar cities, or experimenting with new recipes in the kitchen, he finds energy in movement and discovery. Traveling to new places and trying different cuisines aren’t just hobbies—they’re ways for him to stay curious, recharge, and stay connected to the world beyond the screen.

That same spirit of exploration carries into his professional life as well. Suhith approaches challenges with an open mind, always looking for new angles and better ways to solve problems. His adaptability, patience, and willingness to step outside his comfort zone have played a big role in shaping his 10-year journey with AGG—helping him grow into a thoughtful leader and trusted technical voice on the team.

Looking Ahead with Access Global Group

As he continues to grow within the company, Suhith is focused on building more robust, scalable systems that support both client goals and community impact. “I hope AGG will continue to guide me in improving my skills,” he shares.

With a strong foundation in place and a clear vision for the road ahead, Suhith is well-positioned to continue making meaningful contributions to Access Global Group’s public sector work—and to the people those systems serve.

When you have a team like ours, anything is possible.

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