5 Reasons Your Customer is Unhappy Jenna Trott 5 min read | August 18, 2022 There’s an Incredible quote by Mahatma Gandhi that states: A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an...
What is Vlocity? Jenna Trott 5 min read | August 16, 2022 The technological world we live in continues to accelerate at rapid speeds, so whether you work in financial services, healthcare, non-profits, retail, technology or something else entirely, you should be...
What is Salesforce’s Customer Data Platform? Jenna Trott 5 min read | August 11, 2022 Salesforce’s Summer ‘21 release featured a relaunch of Customer Audience 360 as their own Customer Data Platform (CDP). The Customer Data Platform is one of the most rapidly...
Grab Your Skis: Salesforce’s Winter ’23 Release is Coming! Jenna Trott 5 min read | August 10, 2022 Oh, the weather outside is frightful, but new updates are so delightful! Wait – what? Even though many of us are still in the thick of the summer months,...
The Future of Automation: Digital Process Automation Jenna Trott 5 min read | August 4, 2022 No matter which industry you work within, customer satisfaction is likely a top priority. However, within the last few years, the state of consumer interactions have seen a...
