Customer Success Story

Customer Success Story

How Access Global Group Enhanced Benefytt’s Functionality

Benefytt is a health insurance company that engages in the development and
operation of private e-commerce health insurance marketplaces, consumer
engagement platforms, agency technology systems, and insurance policy
administration platforms. Their primary focus is on medicare sales and they
needed a strong system that would work with them rather than against them.

We found ourselves scrambling to utilize multiple platforms and were often
faced with unreliable and inconsistent data. As a result, development projects
struggled to stay on schedule and overall organization and company
functionality faltered as well.

Travis ConleyTRAVIS CONLEY

Chief Technology Officer

COMPANY

Benefytt/TIB

Industry

Insurance

HEADQUARTERS

2000+ Employees

Company size

2000+ Employees

SALESFORCE EXPERIENCE

2+ Years

The Challenge

In just a short period of time, Benefytt experienced
rapid growth, growing from 300 employees to just
over 2,000. Despite Salesforce being an integral part
of their organization, they became quickly
overwhelmed trying to balance their personal growth
with managing the robust system that is Salesforce.
They found themselves scrambling to utilize multiple
platforms and were often faced with unreliable and
inconsistent data. As a result, development projects
struggled to stay on schedule and overall
organization and company functionality faltered as
well.

The Solution

Prior to AGG’s involvement, Benefytt found it challenging to access a knowledgeable development staff that fully understood their
needs and the criticality of their business. After losing their internal resource to another organization that offered to pay higher than
market price, they were referred to AGG by a Salesforce lead. Finding the stability of Access Global Group was described by Benefytt’s
CEO as a “huge win.” He appreciated AGG’s commitment to solving the root of the problem rather than providing a temporary
“band-aid” like solution that Benefytt had experienced in the past with other partners. CEO was also satisfied with the consistent
communication throughout the project timeline and to know where the business stood at all points throughout the project. For Access
Global Group, it was critical that we were able to build a system that worked with Benefytt’s needs rather than forcing their business
to function a certain way to fit with the system.

Solution Services

Solution Services

Salesforce Optimization

SALESFORCE TRAINING

SALESFORCE SUPPORT

The Results

40%

Sales

30%

Call Time

100%

Satisfied

In just a short period of time, Benefytt experienced rapid growth, growing from 300 employees to just over 2,000. Despite Salesforce being an integral part of their organization, they became quickly overwhelmed trying to balance their personal growth with managing the robust system that is Salesforce. They found themselves scrambling to utilize multiple platforms and were often faced with unreliable and inconsistent data. As a result, development projects struggled to stay on schedule and overall organization and company functionality faltered as well.

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