Salesforce Consulting Services
Service Cloud Solutions
Transform everything you thought you knew about customer service and provide more personalized support with Salesforce Service Cloud. Foster deeper connections, boost customer loyalty and revolutionize the way you work all on the world’s #1 CRM software.
Awarded, Trusted & Proven to Deliver Salesforce Solutions
Elevate Service Standards
Place your clients at the heart of every interaction to not only provide them with solutions tailored to their specific needs, but to truly foster deeper connections and create lifelong relationships.
Whether you’re connecting via phone, email, chat, or messaging, Salesforce Service Cloud closes the communication gap. Engage with clients on their preferred channel and store all digital interactions in one place to exceed customer expectations from anywhere at any time.
Easily create and deploy personalized portals and communities to empower clients with curated self-service supports. Step-by-step guides enable customers to resolve critical questions and conflicts, quickly with no agent required.
Get the full picture on client data from initial click-through to first interaction, and beyond. Salesforce Service Cloud enables your team to have a truly comprehensive understanding of the client, helping you to provide the service that best meets their needs.
Salesforce Service Cloud was designed to provide agents and reps with the necessary tools to quickly respond and resolve customer concerns on any channel.
It’s more than just a chatbot. Einstein AI is highly intelligent and equipped with natural language processing to intuitively help guide customers, check claims statuses, modify orders, and much, much more.
Supercharge your service with Service Cloud Lightning Console. Easily assign cases to the right agents and kickstart productivity with a view of every channel; from email to social and beyond all on a single, 360-degree dashboard.
At the heart of success is trust. Salesforce Service Cloud adopts a multilayered approach to protect client information, so you can focus on accelerating service and rest assured that all data is safe guarded
Success Starts Here, With Salesforce Solutions You Can Trust.
For the last 15 years we’ve been creating customized Salesforce Solutions for clients of all industries and sizes. With a perfect 5-Star rating on both Salesforce AppExchange and G2 User Reviews, Access Global Group is the right choice for your organization’s Salesforce transformation.