Salesforce Service Cloud Consulting Services for Enhanced Efficiency

Transform everything you thought you knew about customer service and provide more personalized support with Salesforce Service Cloud. Foster deeper connections, boost customer loyalty and revolutionize the way you work all on the world’s #1 CRM software.

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Top-Tier Consulting Services to Maximize Your Salesforce Service Cloud Investment

Place your clients at the heart of every interaction to not only provide them with solutions tailored to their specific needs, but to truly foster deeper connections and create lifelong relationships.

Implementation Services

Optimization Services

Managed Services

Salesforce
AppExchange

G2
User Reviews

Salesforce
Accredited
FSC

G2
Mid-Market
High Performer

Trusted & Proven to Deliver Salesforce Service Cloud Results

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Insurance | Service Cloud

Sales & Support Automation Improved Sutter Health Plus KPIs

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Insurance | Service Cloud

MetLife Increases Sales Production & Reduces Manual Work

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Credit Union | Service Cloud Voice

Telhio Credit Union Created Seamless Customer Experience

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The Benefits of Salesforce Service Cloud Consulting Services

Salesforce Service Cloud was designed to provide agents and reps with the necessary tools to quickly respond and resolve customer concerns on any channel.

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Advanced AI

It’s more than just a chatbot. Einstein AI is highly intelligent and equipped with natural language processing to intuitively help guide customers, check claims statuses, modify orders, and much, much more.

Lightning Powered

Supercharge your service with Service Cloud Lightning Console. Easily assign cases to the right agents and kickstart productivity with a view of every channel; from email to social and beyond all on a single, 360-degree dashboard.

Secure

At the heart of success is trust. Salesforce Service Cloud adopts a multilayered approach to protect client information, so you can focus on accelerating service and rest assured that all data is safe guarded.

Strengthen Connections

Whether you’re connecting via phone, email, chat, or messaging, Salesforce Service Cloud closes the communication gap. Engage with clients on their preferred channel and store all digital interactions in one place to exceed customer expectations from anywhere at any time.

Self Service

Easily create and deploy personalized portals and communities to empower clients with curated self-service supports. Step-by-step guides enable customers to resolve critical questions and conflicts, quickly with no agent required.

Data Management

Get the full picture on client data from initial click-through to first interaction, and beyond. Salesforce Service Cloud enables your team to have a truly comprehensive understanding of the client, helping you to provide the service that best meets their needs.

Elevate Your Service Standards With Our Salesforce Service Cloud Consulting Services

For the last 15 years we’ve been creating customized Salesforce Solutions for clients of all industries and sizes. With a perfect 5-Star rating on both Salesforce AppExchange and G2 User Reviews, Access Global Group is the right choice for your organization’s Salesforce transformation.