Farmers Insurance Improved Their Sales Understanding
Farmers Insurance Group is an American insurer group of automobiles, homes and small businesses and also provides other insurance and financial services products. Farmers Insurance has more than 48,000 exclusive and independent agents and approximately 21,000 employees. It is a subsidiary of the Swiss company Zuric Insurance Group.
Industry
Insurance
Staff
21,000+ Employees
HQ Office
Chicago, Illinois
Services Used in Farmers Insurance Project
Salesforce Implementation
Salesforce Strategy Consulting
Salesforce Managed Services
Cisco Strategy Consulting
Cisco Staff Augmentation
Products Included
Financial Services Cloud
Mulesoft
Experience Cloud
Marketing Cloud
Digital Engagement
Custom Cloud
Cisco
Farmers Insurance Challenges
Farmers Insurance experienced the following Salesforce challenges.
Farmers planned for company wide IT system overhaul due to the growing pains with outdated legacy systems, systems from acquisitions and disconnected process flows.
Current IT infrastructure did not support their growth plan.
Security concerns around some of the current systems.
Outdated Telecom Platform called Amtelco.
One system of truth did not exist.
Low accountability for Agents.
No automations.
Agent commissions are complex and manual in many cases.
Access Global Group Solutions
AGG provided the following Salesforce Solutions to Farmers Insurance.
Access Global Group implemented the following Salesforce solutions:
Implemented FSC, Custom Cloud and Experience clouds to normalize & replace over 30 systems.
Integrations with Rating, finance, LMS, CMS, Vendor and other platforms using Mulesoft.
Automations in Sales, Servicing, Agent/Agency management & Rewarding, Customer Loyalty, Claims management and other key areas.
Integration with Cisco telecom platform using AMC technology adapters and custom scripting.
Agency/Agent Portals for new and existing customer management.
Salesforce Results
Farmers Insurance experienced the following Salesforce results.
New IT infrastructure Supported the growth plans of the business.
New IT infrastructure addressed the security concerns.
Telecom integration is scalable.
Salesforce is system of truth for reporting.
High Accountability for Internal and external users.
30% reduction in processing times
90% reduction in manual data entry
High system adoption rate internally/externally.
Systems are mobile ready for Agents.
Leverage Our Expertise in Salesforce, Data & AI to Optimize Your Business Potential
For the last 15 years we’ve been creating customized Salesforce Solutions for clients of all industries and sizes. With a perfect 5-Star rating on both Salesforce AppExchange and G2 User Reviews, Access Global Group is the right choice for your organization’s Salesforce transformation.
