Salesforce + GE Aviation

How Access Global Group Aided in the Replacement of Siebel & Sharepoint

GE Aviation, an operating unit of GE (NYSE: GE), is a world-leading provider of jet and turboprop engines, components and integrated systems for commercial, military, business and general aviation aircraft. GE Aviation has a global service network to support these offerings.

Company

GE Aviation

Industry

Aviation & Aerospace

Solutions

Sales Cloud, Service Cloud, Knowledge 

Staff

30,000+ Employees

HQ Office

Cincinnati, Ohio

Salesforce Challenges

AGG provided the following Salesforce Solutions to GE Aviation.

System was not driving the process – process was manual.

Customer service reporting was not robust.

Customer service system didn’t capture all required data.

Case processing was cumbersome and slow.

Logging region specific support tickets inefficient.

Sales had limited access to support tickets.

Integrations setup was complicated and time-consuming.

Salesforce Solutions

AGG provided the following Salesforce Solutions to GE Aviation.

Implemented Sales & Support process.

Support call center using Cisco (200 Users).

Solution repository for support tickets.

360 degree view of clients between Sales & Service.

Data encryption for sensitive data.

Streamlined integration processes leveraging Informatica previously.

Salesforce Results

GE Aviation experienced the following Salesforce results.

RESULT/ROI

Sales process time down 30%.
Support ticket processing timline down 40%.

RESULT/ROI

Siebel
Sharepoint

INTEGRATIONS

Enterprise Data Wearhouse
SAP ERP

SALESFORCE PRODUCTS

Custom Cloud
Knowledge
Sales Cloud
Service Cloud

OTHER PRODUCTS

Informatica
Cisco

Success starts here, with Salesforce solutions you can trust.

For the last 15 years we’ve been creating customized Salesforce Solutions for clients of all industries and sizes. With a perfect 5-Star rating on both Salesforce AppExchange and G2 User Reviews, Access Global Group is the right choice for your organization’s Salesforce transformation.

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