Customer Success Stories
Salesforce + GE Aviation
How Access Global Group Aided GE Aviation replace Siebel & Sharepoint
GE Aviation, an operating unit of GE (NYSE: GE), is a world-leading provider of jet and turboprop engines, components and integrated systems for commercial, military, business and general aviation aircraft. GE Aviation has a global service network to support these offerings.
COMPANY
GE Aviation
INDUSTRY
Aviation & Aerospace
HEADQUARTERS
Cincinnati, Ohio
SALESFORCE SOLUTIONS
Custom, Sales Cloud, Service Cloud, Knowledge
WEBSITE
geaviatio.com
Salesforce Challenges
GE Aviation faced the following Salesforce Challenges.
- System was not driving the process – process was manual.
- Customer service reporting was not robust.
- Customer service system didn’t capture all required data.
- Case processing was cumbersome and slow.
- Logging region specific support tickets inefficient.
- Sales had limited access to support tickets.
- Integrations setup was complicated and time-consuming.
Salesforce Solutions
GE Aviation’s Salesforce Solution Provided By Access Global Group.
- System was not driving the process – process was manual.
- Customer service reporting was not robust.
- Customer service system didn’t capture all required data.
- Case processing was cumbersome and slow.
- Logging region specific support tickets inefficient.
- Sales had limited access to support tickets.
- Integrations setup was complicated and time-consuming.
Salesforce Results
GE Aviation’s Salesforce results with Access Global Group
- Sales process time down 30%.
- Support ticket processing time down 40%.