Customer Success Stories

Salesforce + GE Aviation

How Access Global Group Aided GE Aviation replace Siebel & Sharepoint

GE Aviation, an operating unit of GE (NYSE: GE), is a world-leading provider of jet and turboprop engines, components and integrated systems for commercial, military, business and general aviation aircraft. GE Aviation has a global service network to support these offerings.

ge-salesforce
COMPANY

GE Aviation

INDUSTRY

Aviation & Aerospace

HEADQUARTERS

Cincinnati, Ohio

SALESFORCE SOLUTIONS

Custom, Sales Cloud, Service Cloud, Knowledge

WEBSITE

geaviatio.com

Salesforce Challenges

GE Aviation faced the following Salesforce Challenges.

  • System was not driving the process – process was manual.
  • Customer service reporting was not robust.
  • Customer service system didn’t capture all required data.
  • Case processing was cumbersome and slow.
  • Logging region specific support tickets inefficient.
  • Sales had limited access to support tickets.
  • Integrations setup was complicated and time-consuming.

Salesforce Solutions

GE Aviation’s Salesforce Solution Provided By Access Global Group.

  • System was not driving the process – process was manual.
  • Customer service reporting was not robust.
  • Customer service system didn’t capture all required data.
  • Case processing was cumbersome and slow.
  • Logging region specific support tickets inefficient.
  • Sales had limited access to support tickets.
  • Integrations setup was complicated and time-consuming.
GEav-Salesforce

Salesforce Results

GE Aviation’s Salesforce results with Access Global Group

  • Sales process time down 30%.
  • Support ticket processing time down 40%.

Previous

We increased ROI for Candence Bank by 18% and increased call center KPIs by 25%

Next

We increased ROI for Candence Bank by 18% and increased call center KPIs by 25%

WordPress Video Lightbox Plugin