Replaced Siebel & Sharepoint For An Improved Sales Process

GE Aviation, an operating unit of GE (NYSE: GE), is a world-leading provider of jet and turboprop engines, components and integrated systems for commercial, military, business and general aviation aircraft. GE Aviation has a global service network to support these offerings.

Industry

Aviation & Aerospace

Staff

30,000+ Employees

HQ Office

Cincinnati, Ohio

Services Performed For GE Aviation

Sales Cloud Implementation

Informatica Implementation

Knowledge Cloud Implementation

Service Cloud Implementation

Custom Cloud Implementation

SAP ERP Integration

Data Warehouse Integration

Cisco Implementation

Product Services Included 

Services Cloud

Sales Cloud

Knowledge Cloud

SAP ERP

Informatica

Cisco

Salesforce Custom Cloud

Salesforce Challenges

GE Aviation experienced the following challenges when they reached out to AGG.

 System was not driving the process – process was manual.

 Customer service reporting was not robust.

 Customer service system didn’t capture all required data.

 Case processing was cumbersome and slow.

 Logging region specific support tickets inefficient.

 Sales had limited access to support tickets.

 Integrations setup was complicated and time-consuming.

Salesforce Solutions

AGG provided the following Salesforce Solutions to GE Aviation.

Implemented Sales & Support process.

Support call center using Cisco (200 Users).

Solution repository for support tickets.

360 degree view of clients between Sales & Service.

Data encryption for sensitive data.

Streamlined integration processes leveraging Informatica previously.

Salesforce Results

GE Aviation experienced the following Salesforce results.

RESULT/ROI

Sales process time down 30%.
Support ticket processing timline down 40%.

Replaced

Siebel
Sharepoint

INTEGRATIONS

Enterprise Data Wearhouse
SAP ERP

SALESFORCE PRODUCTS

Custom Cloud
Knowledge
Sales Cloud
Service Cloud

OTHER PRODUCTS

Informatica
Cisco

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