Salesforce + GE Aviation
How Access Global Group Aided in the Replacement of Siebel & Sharepoint
GE Aviation, an operating unit of GE (NYSE: GE), is a world-leading provider of jet and turboprop engines, components and integrated systems for commercial, military, business and general aviation aircraft. GE Aviation has a global service network to support these offerings.
Company
GE Aviation
Industry
Aviation & Aerospace
Solutions
Sales Cloud, Service Cloud, Knowledge
Staff
30,000+ Employees
HQ Office
Cincinnati, Ohio
Salesforce Challenges
AGG provided the following Salesforce Solutions to GE Aviation.
⦾ System was not driving the process – process was manual.
⦾ Customer service reporting was not robust.
⦾ Customer service system didn’t capture all required data.
⦾ Case processing was cumbersome and slow.
⦾ Logging region specific support tickets inefficient.
⦾ Sales had limited access to support tickets.
⦾ Integrations setup was complicated and time-consuming.
Salesforce Solutions
AGG provided the following Salesforce Solutions to GE Aviation.
⦾ Implemented Sales & Support process.
⦾ Support call center using Cisco (200 Users).
⦾ Solution repository for support tickets.
⦾ 360 degree view of clients between Sales & Service.
⦾ Data encryption for sensitive data.
⦾ Streamlined integration processes leveraging Informatica previously.
Salesforce Results
GE Aviation experienced the following Salesforce results.
RESULT/ROI
⦾ Sales process time down 30%.
⦾ Support ticket processing timline down 40%.
RESULT/ROI
⦾ Siebel
⦾ Sharepoint
INTEGRATIONS
⦾ Enterprise Data Wearhouse
⦾ SAP ERP
SALESFORCE PRODUCTS
⦾ Custom Cloud
⦾ Knowledge
⦾ Sales Cloud
⦾ Service Cloud
OTHER PRODUCTS
⦾ Informatica
⦾ Cisco
Success starts here, with Salesforce solutions you can trust.
For the last 15 years we’ve been creating customized Salesforce Solutions for clients of all industries and sizes. With a perfect 5-Star rating on both Salesforce AppExchange and G2 User Reviews, Access Global Group is the right choice for your organization’s Salesforce transformation.
