Replaced Siebel & Sharepoint For An Improved Sales Process
GE Aviation, an operating unit of GE (NYSE: GE), is a world-leading provider of jet and turboprop engines, components and integrated systems for commercial, military, business and general aviation aircraft. GE Aviation has a global service network to support these offerings.
Industry
Aviation & Aerospace
Staff
30,000+ Employees
HQ Office
Cincinnati, Ohio
Services Performed For GE Aviation
Sales Cloud Implementation
Informatica Implementation
Knowledge Cloud Implementation
Service Cloud Implementation
Custom Cloud Implementation
SAP ERP Integration
Data Warehouse Integration
Cisco Implementation
Product Services Included
Services Cloud
Sales Cloud
Knowledge Cloud
SAP ERP
Informatica
Cisco
Salesforce Custom Cloud
Salesforce Challenges
GE Aviation experienced the following challenges when they reached out to AGG.
System was not driving the process – process was manual.
Customer service reporting was not robust.
Customer service system didn’t capture all required data.
Case processing was cumbersome and slow.
Logging region specific support tickets inefficient.
Sales had limited access to support tickets.
Integrations setup was complicated and time-consuming.
Salesforce Solutions
AGG provided the following Salesforce Solutions to GE Aviation.
Implemented Sales & Support process.
Support call center using Cisco (200 Users).
Solution repository for support tickets.
360 degree view of clients between Sales & Service.
Data encryption for sensitive data.
Streamlined integration processes leveraging Informatica previously.
Salesforce Results
GE Aviation experienced the following Salesforce results.
RESULT/ROI
Sales process time down 30%. Support ticket processing timline down 40%.
Replaced
Siebel Sharepoint
INTEGRATIONS
Enterprise Data Wearhouse SAP ERP
SALESFORCE PRODUCTS
Custom Cloud Knowledge Sales Cloud Service Cloud
OTHER PRODUCTS
Informatica Cisco
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