GE Aviation
Customer Success
How Access Global Group
Aided GE Aviation replace
Siebel & Sharepoint
Aided GE Aviation replace
Siebel & Sharepoint
GE Aviation, an operating unit of GE (NYSE: GE), is a
world-leading provider of jet and turboprop engines,
components and integrated systems for commercial,
military, business and general aviation aircraft.
GE Aviation has a global service network to
support these offerings.
world-leading provider of jet and turboprop engines,
components and integrated systems for commercial,
military, business and general aviation aircraft.
GE Aviation has a global service network to
support these offerings.
COMPANY
GE Aviation
Industry
Aviation & Aerospace
HEADQUARTERS
Cincinnati, Ohio
Company size
24,000+ Employees
Salesforce Service
Custom Cloud, Sales Cloud, Service Cloud, Knowledge
WEBSITE
The Challenge
GE Aviation faced the following Salesforce Challenges.
- System was not driving the process – process was manual.
- Customer service reporting was not robust.
- Customer service system didn’t capture all required data.
- Case processing was cumbersome and slow.
- Logging region specific support tickets inefficient.
- Sales had limited access to support tickets.
- Integrations setup was complicated and time-consuming.
The Solution
GE Aviation’s Salesforce Solution Provided By Access Global Group.
- Implement sales & Support process.
- Support call center using Cisco (200 Users).
- Solution repository for support tickets.
- 360 degree view of clients between Sales & Service.
- Data encryption for sensitive data.
- Streamlined integration processes leveraging Informatica.
The Results
GE Aviation’s Salesforce Results with Access Global Group Services.
Sales process time down
30%
Support ticket processing time down
40%
Custom Cloud
KNoWLEDGE
Sales Cloud
SERVICE CLOUD
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