Streamlined Customer Experiences With Custom Solutions
KSA Events (Kaylee Scholarship Association) is a nationwide host of high school sport and performance art events, providing a national competition format that allows high school teams to compete against one another on a national level at popular vacation destinations like Disney World. KSA’s system was not fully online creating problems with accessing information, room for error and preventing customers from interacting with their accounts.
Industry
Sporting Events
Staff
50+ Employees
HQ Office
Orlando, Florida
Services Performed For KSA Events
Salesforce Implementation
Salesforce Integration
Salesforce Service Cloud
Access Payments Implementation
Custom Development & Pages
Custom Integrations
Products Services Included
Salesforce Service Cloud
Access Payments
Salesforce Custom Cloud
Salesforce Challenges
KSA Events experienced the following Salesforce challenges.
Manual processes outside of Salesforce required data inside KSA Events Salesforce organization, including paper documents and email attachments.
Manual processes were not included in their Salesforce reports, limiting their organizational visibility.
Product inventories, customer orders, invoices, payments, and travel itineraries were all manually managed outside of Salesforce, introducing room for errors and increasing team effort and expense.
Much of the sales process was manual and outside of Salesforce.
Customer experience was highly variable.
Customer had no customer account portal.
Salesforce Solutions
KSA Events provided the following Salesforce Solutions to Legg Mason.
Custom development, custom pages and custom integrations.
Implemented case management.
Configured systems.
Built out current Salesforce organization to facilitate “Team Opportunities”; each opportunity is a school’s team attending a specific event.
Created a product catalog with comprehensive inventory tracking .
Customer community for self-service and journey-tracking.
A fully integrated payment processing system within Salesforce.
Salesforce Results
KSA Events experienced the following Salesforce results with Access Global Group’s Consulting Services.
Easier management of a team opportunity, including passenger lists and managed inventory for each opportunity and event.
Improved data integrity allows KSA to make more informed decisions about how to market, products to sell or drop, and inventory levels required.
Streamlined communication and customer experience, where customer can make an order directly online and schedule automated payments .
Improved school “team opportunity” experience, where the coach or school administrator can view his or her entire team, track passengers, itineraries, and payment history.
Awarded, Trusted & Proven to Deliver Salesforce Results!
For the last 15 years we’ve been creating customized Salesforce Solutions for clients of all industries and sizes. With a perfect 5-Star rating on both Salesforce AppExchange and G2 User Reviews, Access Global Group is the right choice for your organization’s Salesforce transformation.
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