Millennium Trust Enhanced Their Client Service Experience.
Millennium Trust was established in 2000 and focuses on unique IRA custody solutions. They are known for their ability to solve for the most complex IRA custody requirements. Millennium Trust’s ability to serve their clients was seriously hampered by their current setup when client service is central to their business. Partners were not able to perform up to their ability due to a lack of an adequate referral system and secure documents.
Industry
Directed Custodianship
Staff
300+ Employees
HQ Office
Chicago, Illinois
Consulting Services Leveraged in Project
Salesforce Custom Portal
Salesforce Integration
Salesforce Implementation
Salesforce Reporting
Products Included
Salesforce Custom Cloud
DocuSign
Congo
force.com
Millennium Trust Challenges
Millennium Trust faced these Salesforce Challenges before partnering with Access Global Group.
Developed a custom portal as a Salesforce Site, Includes login functionality for authorized partners only.
Portal also Included several special features Including auto population of partner information on agreements.
Ability to send clients a link where they can complete the required forms.
Ability to select custom negotiated agreements which are then sent using DocuSign.
Created a guest access mode for one-time clients to fill information and request services agreement using DocuSign.
Overall timeline tracking of process set up inside Salesforce by capturing data points and sending appropriate automated follow ups so the client process can be completed.
Access Global Group Solutions
Access Global Group provided the following Salesforce Solutions to Millennium Trust.
Clients were not easily able to roll over their existing plans to Millennium Trust.
Current solution for partners to refer clients was slow and inefficient.
No secure way to share scanned copies of contracts.
There was no way to track progress of the partners or clients.
Millenium Trust Results
Millennium Trust achieved these Salesforce Results with Access Global Group.
Partner experience has been greatly improved and has led to an Increase in referrals.
Overall process is now transparent and has led to growth in numbers of completed contracts following referrals.
Guest access digital solution has improved the overall conversion of web leads into plan agreements.
The client service experience is now enhanced and greatly improved.
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