Customer Success Stories
How Stericycle Processes into Salesforce with AGG.
Stericycle is a global services company. They provide highly specialized solutions serving healthcare organizations and commercial businesses of every size and shape. For almost 30 years, they have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, such as brand protection, solutions, environmental & sustainable solutions, patient & customer communication solutions, regulated waste management & compliance solutions and secure information destruction. Stericycle acquired over 400 companies.
Custom, Sales Cloud
Stericycle faced the following Salesforce Challenges
- Sales commission for LQ, SQ and MQ teams was on the SQL database & accounting system making data difficult to access.
- Commission logic needs to be restructured based on acquired data.
- Sales team was not able to see accumulated commission when needed.
- Commissions based on services sold couldn’t be accessed in a single report.
- Reports and working hours needed to be consolidated.
- Opportunity Stages were not differentiated by service.
- System was not driving the process – process was manual.
- Too many systems to manage from acquisitions.
Stericycle Salesforce Solution Provided By Access Global Group
- Implemented Sales Cloud & Custom Cloud.
- Created new sales commission structure based on LQ, SQ and MQ teams, regions & customer tiers.
- Created custom pages for better sales flow.
- Defined new sales process with Opportunity Stages based on services.
- Built custom components so the system drives the process in each stage by assigning tasks or next steps.
- Created multiple reports.
- Integrated with billing system to retrieve data once payments are received.
- Migrated & Integrated multiple Salesforce instances from 8 acquisitions (Appletree Answering services, Beryl Health, Notify MD, Shred-it,…) of Stericycle.
- Restructured the processes to work productively after the migration & integration of the systems from acquisitions.
Stericycle Salesforce Results with Access Global Group Services
- All commissions are being calculated real-time on Salesforce.
- Sales process is seamless and fast across all services sold.
- KPI’s have improved now that the system is driving the process and alerting managers if the tasks are not completed as expected.
- Data is accessible real-time through reports.
- Data is synced real-time between Salesforce and billing system.
- Integrated & Migrated systems from acquisitions are working seamlessly.
- Reporting is real-time.
- One process is implemented across all the business inherited from acquisitions.