Salesforce + Titan Home Improvement Customer Story
How AGG Helped Titan Home Improvement Implemented FIVE9 & Access Commissions
Titan Home Improvement is a company dedicated to remove the inconsistency of experiences that consumers face when they hire a contractor to remodel their home. The company consists of a national network of home remodelers specially vetted to ensure a best-in-class experience for homeowners.
Company
Titan Home Improvement
Industry
Home Improvement
Solutions
HFIVE9, Access Commissions
Staff
50+
Employees
HQ Office
Coral Gables, Florida
Salesforce Challenges
Titan Home Improvement experienced the following Salesforce challenges.
⦾ Access Global Group was contacted by Titan Home Improvement who needed Five 9 integrated with their Salesforce org.
⦾ Commissions were calculated through a labor-intense process requiring input and approval from many individuals.
⦾ Data used to calculate commissions was scattered throughout various systems.
⦾ Large company with 500 call center agents, 2,000 field sales representatives.
Salesforce Solutions
AGG provided the following Salesforce Solutions to Titan Home Improvement.
⦾ AGG set up Five9 to answer phone calls and to drive the lead calling process.
⦾ An AGG-developed app, Commishnr, was used to automatically calculate commissions and created an automated system between calls and commissions.
⦾ Implemented 5,000 Access Commissioner licenses for their team.
Salesforce Results
Titan Home Improvement experienced the following Salesforce results.
⦾ Overall efficiency has improved by 20%!
⦾ Commissions are now more accurate and significantly faster.
⦾ Streamline deal processing flow by 30%!
⦾ Overall efficiency has improved by 40%!
Awarded, Trusted & Proven to Deliver Salesforce Results!
For the last 15 years we’ve been creating customized Salesforce Solutions for clients of all industries and sizes. With a perfect 5-Star rating on both Salesforce AppExchange and G2 User Reviews, Access Global Group is the right choice for your organization’s Salesforce transformation.
