Customer Success Stories
Titan Home Improvement
How AGG Helped Titan Home Improvement Implement FIVE9 & Access Commissions
Titan Home Improvement is a company dedicated to remove the inconsistency of experiences that consumers face when they hire a contractor to remodel their home. The company consists of a national network of home remodelers specially vetted to ensure a best-in-class experience for homeowners.
COMPANY
Titan Home Improvement
INDUSTRY
Home Improvement
HEADQUARTERS
Coral Gables, Florida
COMPANY SIZE
50+ Employees
SALESFORCE SOLUTIONS
FIVE9, Access Commissions
WEBISTE
titanhomeimprovement.com
Salesforce Challenges
Titan Home Improvement faced the following Salesforce Challenges..
- Access Global Group was contacted by Titan Home Improvement who needed Five 9 integrated with their Salesforce org.
- Commissions were calculated through a labor-intense process requiring input and approval from many individuals.
- Data used to calculate commissions was scattered throughout various systems.
- Large company with 500 call center agents, 2,000 field sales representatives.
Salesforce Solutions
Titan Home Improvement’s Salesforce Solution Provided By Access Global Group.
- AGG set up Five9 to answer phone calls and to drive the lead calling process.
- An AGG-developed app, Commishnr, was used to automatically calculate commissions and created an automated system between calls and commissions.
- Implemented 5,000 Access Commissioner licenses for their team.
Salesforce Results
Access Global Group helped Titan Home Improvement achieve the following results.
- Overall efficiency has improved by 20%!
- Commissions are now more accurate and significantly faster.
- Streamline deal processing flow by 30%!
- Overall efficiency has improved by 40%!