Titan Home Improvement
Customer Success
How AGG Helped Titan Home
Improvement Implement FIVE9
& Access Commissions
Improvement Implement FIVE9
& Access Commissions
Titan Home Improvement is a company dedicated to
remove the inconsistency of experiences that consumers
face when they hire a contractor to remodel their home.
The company consists of a national network of home
remodelers specially vetted to ensure a best-in-class
experience for homeowners.
remove the inconsistency of experiences that consumers
face when they hire a contractor to remodel their home.
The company consists of a national network of home
remodelers specially vetted to ensure a best-in-class
experience for homeowners.
COMPANY
Titan Home Improvement
Industry
Home Improvement
HEADQUARTERS
Coral Gables, Florida
Company size
50+ Employees
Salesforce Service
FIVE9, Salesforce, Access Commissions
WEBSITE
The Challenge
Titan Home Improvement faced the following Salesforce Challenges..
- AGG was contacted by Titan Home Improvement who needed Five 9 integrated with their Salesforce org.
- Commissions were calculated through a labor-intense process requiring input and approval from many individuals.
- Data used to calculate commissions was scattered throughout various systems.
- Large company with 500 call center agents, 2,000 field sales representatives.
The Solution
Titan Home Improvement’s Salesforce Solution Provided By Access Global Group.
- AGG set up Five9 to answer phone calls and to drive the lead calling process.
- An AGG-developed app, Commishnr, was used to automatically calculate commissions and created an automated
system between calls and commissions. - Implemented 5,000 Access Commissioner licenses for their team.
The Results
Titan Home Improvement’s Salesforce Results with Access Global Group Services.
Overall efficiency has improved by
20%
Commissions are now more accurate and significantly faster.
Streamline deal processing flow.
30%
Overall efficiency has improved by
40%
Implemented Solutions
FIVE9
SALESFORCE
ACCESS COMMISSIONS
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