Customer Success Stories

Titan Home Improvement

How AGG Helped Titan Home Improvement Implement FIVE9 & Access Commissions

Titan Home Improvement is a company dedicated to remove the inconsistency of experiences that consumers face when they hire a contractor to remodel their home. The company consists of a national network of home remodelers specially vetted to ensure a best-in-class experience for homeowners.

titan-salesforce
COMPANY

Titan Home Improvement

INDUSTRY

Home Improvement

HEADQUARTERS

Coral Gables, Florida

COMPANY SIZE

50+ Employees

SALESFORCE SOLUTIONS

FIVE9, Access Commissions

WEBISTE

titanhomeimprovement.com

Salesforce Challenges

Titan Home Improvement faced the following Salesforce Challenges..

  • Access Global Group was contacted by Titan Home Improvement who needed Five 9 integrated with their Salesforce org.
  • Commissions were calculated through a labor-intense process requiring input and approval from many individuals.
  • Data used to calculate commissions was scattered throughout various systems.
  • Large company with 500 call center agents, 2,000 field sales representatives.

Salesforce Solutions

Titan Home Improvement’s Salesforce Solution Provided By Access Global Group.

  • AGG set up Five9 to answer phone calls and to drive the lead calling process.
  • An AGG-developed app, Commishnr, was used to automatically calculate commissions and created an automated system between calls and commissions.
  • Implemented 5,000 Access Commissioner licenses for their team.

Salesforce Results

Access Global Group helped Titan Home Improvement achieve the following results.

  • Overall efficiency has improved by 20%!
  • Commissions are now more accurate and significantly faster.
  • Streamline deal processing flow by 30%!
  • Overall efficiency has improved by 40%!

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