Titan Home Improvement

Customer Success

How AGG Helped Titan Home
Improvement Implement FIVE9
& Access Commissions
Titan Home Improvement is a company dedicated to
remove the inconsistency of experiences that consumers
face when they hire a contractor to remodel their home.
The company consists of a national network of home
remodelers specially vetted to ensure a best-in-class
experience for homeowners.
Titan Home Improvement Logo

COMPANY

Titan Home Improvement

Industry

Home Improvement

HEADQUARTERS

Coral Gables, Florida

Company size

50+ Employees

Salesforce Service

FIVE9, Salesforce, Access Commissions

The Challenge

Titan Home Improvement faced the following Salesforce Challenges..
  • AGG was contacted by Titan Home Improvement who needed Five 9 integrated with their Salesforce org.
  • Commissions were calculated through a labor-intense process requiring input and approval from many individuals.
  • Data used to calculate commissions was scattered throughout various systems.
  • Large company with 500 call center agents, 2,000 field sales representatives.

The Solution

Titan Home Improvement’s Salesforce Solution Provided By Access Global Group.
  • AGG set up Five9 to answer phone calls and to drive the lead calling process.
  • An AGG-developed app, Commishnr, was used to automatically calculate commissions and created an automated
      system between calls and commissions.
  • Implemented 5,000 Access Commissioner licenses for their team.

The Results

Titan Home Improvement’s Salesforce Results with Access Global Group Services.

Overall efficiency has improved by

!

20%

Commissions are now more accurate and significantly faster.
Streamline deal processing flow.

!

30%

Overall efficiency has improved by

"

40%

Implemented Solutions

FIVE9
SALESFORCE
ACCESS COMMISSIONS

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