Integrated Five9 & Implemented A Commission Solution For Improved Efficiency

Titan Home Improvement is a company dedicated to remove the inconsistency of experiences that consumers face when they hire a contractor to remodel their home. The company consists of a national network of home remodelers specially vetted to ensure a best-in-class experience for homeowners.

Industry

Home Improvement

Staff

100+ Employees

HQ Office

Coral Gables, Florida

Services Performed For Titan Home Improvement

Salesforce Implementation

Access Commissions Implementation

Five9 Integration

Product Services Included 

Five9

Access Commisisons

Salesforce Challenges

Titan Home Improvement experienced the following Salesforce challenges.

Access Global Group was contacted by Titan Home Improvement who needed Five 9 integrated with their Salesforce org.

Commissions were calculated through a labor-intense process requiring input and approval from many individuals.

Data used to calculate commissions was scattered throughout various systems.

Large company with 500 call center agents, 2,000 field sales representatives.

Salesforce Solutions

AGG provided the following Salesforce Solutions to Titan Home Improvement.

AGG set up Five9 to answer phone calls and to drive the lead calling process.

An AGG-developed app, Access Commissions, was used to automatically calculate commissions and created an automated system between calls and commissions.

Implemented 5,000 Access Commissions licenses for their team.

Salesforce Results

Titan Home Improvement experienced the following Salesforce results.

Overall efficiency has improved by 20%!

Commissions are now more accurate and significantly faster.

Streamline deal processing flow by 30%!

Overall efficiency has improved by 40%!

Awarded, Trusted & Proven to Deliver Salesforce Results!

For the last 15 years we’ve been creating customized Salesforce Solutions for clients of all industries and sizes. With a perfect 5-Star rating on both Salesforce AppExchange and G2 User Reviews, Access Global Group is the right choice for your organization’s Salesforce transformation.

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