Product Expertise:

Salesforce Field Service

Go beyond traditional customer support. Connect clients, employees
and products on a single platform to elevate every experience and
transform simple interactions into moments that matter with
Salesforce Field Service.

Salesforce AppExchange Read Reviews on G2

Access Global Group will help you find the solution that’s right for you
and maximize your Salesforce Field Service investment

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1. Salesforce Field Service Optimization Services

2. Salesforce Field Service Implementation Services

3. Salesforce Field Service Integration Services

4. Salesforce Field Service Support Services

Explore Salesforce Field Service by Industry
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1. Salesforce Field Service for Manufacturing

2. Salesforce Field Service for Financial Services

3. Salesforce Field Service for Healthcare & Life Sciences

4. Salesforce Field Service for Retail

Start maximizing your salesforce investment today!

Transform Collaboration

Provide quality end-to-end support for clients without ever missing a beat thanks to cloud connectivity. Salesforce Field Service ensures access to critical data and functionalities to promote enhanced team collaboration.

Virtual Support

Allow customers to easily book phone and video appointments to reduce in-person visits and scale faster thanks to virtual support. Further digitize your workforce with mobile capabilities that not only act as a single source of valuable knowledge but also optimize workflow with automated alerts, guided job instructions, contract and report generation, plus so much more. Leverage mobile connectivity to help your team manage essential work even when they’re offline.

Connected User Experience

Easily synchronize service and technician teams and provide them with the most critical information when they need it most. Send the right technician to the right job and quickly send notifications to clients for updates on dispatch, delays and completions.

Advanced Management

From work orders, shifts, inventory, appointments and beyond, Salesforce Field Service simplifies leadership’s ability to effectively manage business employees and clients due to a unified view of all functionalities.

ACCESS GLOBAL GROUP
CUSTOMER TESTIMONIALS

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“The most knowledgeable Salesforce consultant
we have worked with.”

“Access Global Group is our Salesforce Consulting Partner. The benefit we had working with them was their easy understanding of our requirements and specifications. This saved us a lot of time, which we invested in the other aspects of our product.”

AppExchange 5-Star Community Review

ACCESS GLOBAL GROUP
CUSTOMER STORIES

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SALES CLOUD | CUSTOM CLOUD | CTI | CHATTER

Cadence Bank partnered with Access Global Group to have one central location for all sales materials, chatter implementation, customer data sync and so much more!

 

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ACCESS GLOBAL GROUP
CUSTOMER TESTIMONIALS

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“Excellent Salesforce partner for nearly a decade.”

“The team members that we have worked with are always knowledgeable about products and capabilities and assist us to create best practice designs that are scalable and sustainable. We are able to temporarily add resources quickly based on the demands of the business and scale back down in quieter times.”

G2 5-Star User Review

 

ACCESS GLOBAL GROUP
CUSTOMER STORIES

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SALESFORCE SERVICE CLOUD, SALESFORCE PLATFORM & COMMUNITY

Anthem partnered with Access Global Group to implement Service Cloud with agent resources, email to case support 100 support email ID’s and much more!

 

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Optimized Workflow

Regardless of industry, allow your field service to flow more efficiently. Reduce costs, optimize workflows and schedule seamlessly, all thanks to Salesforce Field Service.

Intelligent Scheduling & Optimization

Utilize the map view to dispatch jobs by location and other critical data while simultaneously tracking agents’ current location. Field Service provides a clear visualization of team schedules and projects via the Gantt and utilization view to help prioritize task completions.

Advanced Automations

Work smarter, not harder. Automate repetitive work processes with Lightning Flow and collect meaningful data to accurately predict service needs.

Data-Driven Decisions

Say hello to real-time updates and visibility for your business’s operational performance and KPIs. With Salesforce Field Service Analytics, your team has access to your business’s most vital information from any location – so you’re spending less time document searching and more time focusing on company growth.

Salesforce Field Service

Do more with less. Whether you’re working digitally, or in the field, Salesforce Field Service offers premier management of onsite jobs with real-time collaboration capabilities, making it easier than ever to deliver next-level service from anywhere.
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