In 2024, Salesforce introduced Agentforce, and with it came a meaningful shift in how organizations deliver service. From healthcare systems aiming to improve responsiveness to insurance firms managing high volumes of claims to public sector teams streamlining support—all are finding new ways to operate with greater intelligence, speed, and efficiency.
Salesforce recently sent a big message with their acquisition of Informatica: AI is here to stay, but getting it right requires more than algorithms and agent building tools. It requires clean, connected, governed data, and right now, that’s where many enterprises are falling short. In fact, the scope of the problem is staggering. Although 63% of enterprises store more than 100 terabytes of data, 90% of it becomes unusable within months
For years, companies have been told that AI is the next frontier, that if they want to compete, they need to “get their data house in order.” But what does that actually mean in practice? Most organizations already sit on mountains of data. In fact, 63% of enterprises store over 100 terabytes of data—yet astonishingly, 90% of it becomes effectively unusable within just three months. Why? They’re lacking clarity: where that data comes from
Let’s be honest: for years, the term digital transformation has been thrown around like confetti at a tech conference. And for many insurers, it often lands in the form of a sleek new website or a polished mobile app. Those shiny front-end tools look great. They feel modern. But beneath the surface? Most legacy systems are still chugging along in silos, holding back the very progress those flashy updates were supposed to signify.
Since joining in 2021, John Hall has helped shape AGG’s brand presence with strategic storytelling and marketing leadership. A passionate communicator and creative strategist, he’s committed to connecting AGG’s mission with audiences across industries—making complex solutions accessible, meaningful, and memorable.
Let’s be honest: for years, the term digital transformation has been thrown around like confetti at a tech conference. And for many insurers, it often lands in the form of a sleek new website or a polished mobile app. Those shiny front-end tools look great. They feel modern. But beneath the surface? Most legacy systems are still chugging along in silos, holding back the very progress those flashy updates were supposed to signify.
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