How to Profit from Your Contact Center Jenna Trott 5 min read | OCTOBER 12, 2022 If you work within the banking industry, it’s likely that you can attest to the challenges meeting customer expectations in an ever-changing marketplace. Particularly for call center...
5 Ways to Modernize the Agent and Broker Experience Jenna Trott 5 min read | OCTOBER 07, 2022 Experts have been tracking industry trends sInce the onset of the pandemic and what they’ve found are signs pointing to digital adaptation becoming a necessity. In fact, 50%...
Bringing the Borrower Experience to Life: The Benefits of Encompass for Salesforce Jenna Trott 5 min read | OCTOBER 05, 2022 If you work within the wealth management industry, what are some of the biggest challenges you face? For many, it’s the loan origination...
Who Are The Salesforce Characters? Jenna Trott 5 min read | SEPTEMBER 30, 2022 Long before there was Ruth the Elephant and Max the Mule, Salesforce introduced the world to a number of colorful and fun characters as a way to make learning code and processes a bit more...
What Your Banking Customers Actually Want Jenna Trott 5 min read | SEPTEMBER 28, 2022 Picture this: you’re on vacation and you’ve just booked a tour bus around the city. However, before you’re allowed onto the bus, your documents and identity have to be verified at...
