Healthcare is currently undergoing a massive transformation. As the tech-infused tools are being integrated into every step of our healthcare experience, connecting data silos still remains a major challenge. Health Cloud harnesses the power and security of Salesforce Cloud to deliver a holistic and real-time view of each patient’s health data and care plan. With Health Cloud, caregivers now have important information at their fingertips to build stronger inter-personal relationships.

Health Cloud helps caregivers streamline a multi-disciplinary care coordination for the patient by providing a view of the patient as a whole, thus allowing an improved patient experience. This 360 degree view that Health Cloud provides is comprised of patient data from their electronic health record (EHR), current health conditions and medications, allergies, appointment history, and communication preferences. Third-party data from various medical devices can also be accessed through Health Cloud.

Empowering agents with all relevant data on one screen while maintaining confidentiality of patients’ medical information can help them in patient engagement and winning their loyalty. HIPPA-compliant apps built on Salesforce Customer-360 enable self-care, resulting in an uninterrupted service to the patient, while utilizing agents’ time in connecting other vulnerable patients to the right care-all through a single portal.

Salesforce.com is hosted in a secure server environment that uses a firewall and other advanced technology to prevent interference or access from malicious attacks. Patient information is closely safeguarded through managing Permission Set Groups which ensure that the information reaches only those who need it. Also, Salesforce does not review, share, distribute, print, or reference your data except when required legally; ensuring privacy and security of patient data.

Health Cloud gives you an opportunity to build personal relationships with community members through community healthcare initiatives based on health/disease trends information provided by Einstein Analytics. Relationships founded on trust go a long way in cultivating a loyal base of patients for your organization.

Salesforce allows your business to impact a higher number of lives by transforming the way you acquire, service and engage with patient populations. Contact Access Global Group to implement Salesforce Health Cloud and improve what matters the most: efficiency of your processes and value for your clients.