Since joining in 2021, John Hall has helped shape AGG’s brand presence with strategic storytelling and marketing leadership. A passionate communicator and creative strategist, he’s committed to connecting AGG’s mission with audiences across industries—making complex solutions accessible, meaningful, and memorable.
The insurance sector isn’t evolving gently. Five-year roadmaps have collapsed into six-month pivots, and insurers are under pressure to deliver more value, faster, and at lower costs. Yet the industry remains burdened by legacy systems, siloed operations, and clunky digital handoffs that create user experiences more akin to 2010 than 2025. And through it all, policyholder expectations continue to outpace internal capabilities.
In 2024, Salesforce introduced Agentforce, and with it came a meaningful shift in how organizations deliver service. From healthcare systems aiming to improve responsiveness to insurance firms managing high volumes of claims to public sector teams streamlining support—all are finding new ways to operate with greater intelligence, speed, and efficiency.
Since joining in April 2015, Suhith Baddam has been a reliable force on Access Global Group’s Salesforce delivery team. As a Salesforce Team Lead, Suhith plays a key role in managing complex public-sector programs, overseeing daily production support, and ensuring the health and scalability of core systems. Known for his thoughtful problem-solving skills, Suhith’s work reflects AGG’s commitment to quality, reliability, and mission-driven impact.
Though AI has existed since the 1960s, for much of its history, it was more at home in science fiction than in everyday life. Even some 40 years later in the ’90s and early 2000s, AI’s advancements were slow as businesses still relied on manual, repetitive processes. Emails were sent one by one, customer service reps typed out the same responses over and over, and generating a report could take an entire day.
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