Access Global Group Summit Consulting Blog

Since joining in 2021, John Hall has helped shape AGG’s brand presence with strategic storytelling and marketing leadership. A passionate communicator and creative strategist, he’s committed to connecting AGG’s mission with audiences across industries—making complex solutions accessible, meaningful, and memorable.

Let’s be honest: for years, the term digital transformation has been thrown around like confetti at a tech conference. And for many insurers, it often lands in the form of a sleek new website or a polished mobile app. Those shiny front-end tools look great. They feel modern. But beneath the surface? Most legacy systems are still chugging along in silos, holding back the very progress those flashy updates were supposed to signify.

Since joining in 2021, John Hall has helped shape AGG’s brand presence with strategic storytelling and marketing leadership. A passionate communicator and creative strategist, he’s committed to connecting AGG’s mission with audiences across industries—making complex solutions accessible, meaningful, and memorable.

For years, managing money has been as quick as a tap on a screen. Customers check balances while waiting in line for coffee, transfer funds between meetings, and apply for loans from their couches. But while digital banking has become second nature, banks are still catching up with how they engage customers. The decrease in physical branch visits and the increase in mobile banking presents banks with an interesting challenge.

Financial institutions often fail because their traditional data analysis methods and reactive service models fail to surface actionable insights about client satisfaction until it’s too late. This leaves relationship managers unable to deliver the personalized, proactive engagement needed to retain their most valuable clients.

With over 17 years of specialized experience in financial services, we’re more than just a Salesforce implementation partner – we’re data architecture experts who transform how organizations leverage their technology investments. Our platinum-rated solutions on AppExchange and G2 reflect our commitment to excellence,

Behind every successful digital transformation at Access Global Group (AGG) is a team of dedicated professionals who bring expertise, creativity, and an unwavering commitment to excellence. This month, we’re proud to spotlight Durgesh Kumar, a key architect of some of our most impactful digital solutions. Since joining AGG in May 2021, Durgesh has exemplified a commitment to excellence in technology consulting

When technology infrastructures support vital services that thousands of residents depend on daily, the margin for error becomes razor-thin. This reality hit close to home for the District of Columbia (DC) as they grappled with an increasingly complex web of system outages and maintenance across multiple platforms–from Oracle to IAM to Splunk and beyond.

For most, childhood is a time filled with laughter, sleepovers, and skinned knees; a time when the biggest worry is often whether or not you’ll get a good grade on that upcoming math test. But for others, childhood becomes a journey where young hearts must shoulder one of life’s heaviest burdens: a parent’s cancer diagnosis. In this landscape of uncertainty emerges Kesem, a touchstone of hope and healing for children navigating the turbulent waters of a parent’s cancer journey.

In the heart of our nation’s capital, software changes do more than just update systems—they can directly impact the delivery of essential services to millions. The District of Columbia (DC) faced a critical challenge: managing complex software updates across multiple agencies while maintaining strict compliance standards and public accountability. Manual processes were no longer sufficient for the scale and complexity of their operations.

In March 2023, Salesforce unveiled Einstein GPT, a groundbreaking AI tool that generates auto-created content directly within the Salesforce platform—no extra tabs or software needed. By seamlessly merging public and private AI models with CRM data, Einstein GPT responds to simple natural language prompts, continuously updating its output to match real-time changes in customer information. The result? Less time spent on manual content creation and more time

Today’s public sector organizations find themselves at a digital crossroads. With rapid advancements like AI reshaping the world, these organizations must pursue comprehensive digital transformation strategies to meet the rising demands of the public they serve. According to recent articles, government agencies worldwide are embracing digital transformation to not only modernize public service delivery but also for the added benefit of enhanced efficiency, effectiveness,

The innovation of humankind knows no bounds; spanning a millennia and touching nearly every aspect of life, we’ve accomplished some pretty remarkable feats. From the first general-purpose electronic computer to the dawn of the internet–and beyond–humans have and continue to journey beyond what was previously known to be possible. Such is the case for the minds at Salesforce, who, for the last 25 years have pushed the envelope of innovation

In today’s fast-paced, technology-driven world, time is more precious than ever. Insurance customers, like consumers across all industries, expect intuitive technology, immediate answers, and seamless interactions. The days of long wait times, fragmented systems, and disjointed customer experiences are over. With the rise of AI, data-driven tools, and rapid market evolution, insurers must adopt customer-centric strategies to stay competitive and future

Working within the public sector can often feel like a delicate balancing act atop a highwire–especially when it comes to the intricacies of digital transformation. These organizations are met with unique pressures not faced by private sector organizations: they must provide high-quality services to residents while operating within tight budget constraints, navigate isolated systems, and adhere to strict compliance requirements. The MassHealth team found themselves